Screening
Financial services firms have a need to screen their customers for sanctions, adverse media and PEPs. Firms that make payments also are required to screen payments. Despite huge investments in technology, screening systems generate alerts that need to be cleared by humans. EFI has a specialist practice that clears alerts for financial services firms in BAU and also for remediations.
Why EFI?
- In Flight Management
- Transactional Pricing
- Continuous Learning
- Speed of Stand up
- Analyst Selection
- Alignment of Outcomes
What Sets EFI Apart
EFI provides a transactional pricing model designed to compete with in-house offshore teams, offering cost-effective solutions. Our operating model aligns analyst incentives with client goals, ensuring delivery is focused on minimising cycle time and error rates. Analysts are prepared to take on additional labour when volumes exceed forecasts.
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We offer near-in-time management and reporting of volumes and SLA performance, allowing for adjustments to be made before issues arise. Case data is used to support continuous learning, ensuring quality is upheld and errors are addressed.
EFI ensures correct resourcing levels by aligning teams with predicted demand through a cost-per-case model. We leverage analytics to accurately forecast demand and direct resources effectively.
To maintain cost and productivity, our model incentivises analysts to achieve quality outcomes while also delivering learning gains through targeted interventions. Our pricing is adapted to be more competitive than in-house teams based in Asia.
We provide flexible resourcing options, including support with urgent functions and pre-pay service blocks, so remediation, tuning or ongoing reviews are delivered quickly when required.
Our globally distributed team operates across multiple jurisdictions, delivering 24/7 coverage with adaptable shift patterns. This ensures real-time load management across operational hubs, optimising performance and meeting client needs around the clock.
Skilled Analysts and Scalable Services
With over seven years of experience, EFI has developed assessment methods to evaluate analyst skills through practical scenarios and theoretical knowledge. We can quickly deploy and scale services, supported by a network of verified analysts, flexible data integration, and senior management involvement, enabling efficient service implementation.
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We also train and assess analysts using a custom-built case simulator, designed around real-world examples rather than theoretical testing. This approach results in better-prepared analysts who can confidently handle live scenarios from day one, improving quality and reducing time to full productivity.
Flexible On-going Screening
EFI offers flexible ongoing support for managing daily screening alert reviews. Our approach ensures that alerts are reviewed in a timely manner while maintaining strict adherence to service level agreements. By providing adaptable staffing models, including per-alert costing, we give clients full control over costs while delivering reliable results.
Our global presence, including a hub in Sri Lanka, enables us to offer 24/7 support, ensuring your operations are always running smoothly, no matter the volume or urgency.
Backlogs, Reviews, and Remediation
EFI specialises in helping organisations manage large backlogs, conduct reviews, and remediate their screening processes. Our teams are rapidly mobilised to clear high volumes of alerts efficiently, using a strategic approach that combines detailed project planning, a deep understanding of your business, and robust quality assurance frameworks. By streamlining these critical activities, we help organisations align with AML regulations, improve efficiency, and address regulatory concerns confidently and effectively.
